Vehicle Release

This VSF shall allow the vehicle owner or authorized representative to obtain possession of the vehicle, including payment at the location of the stored vehicle, at any time between the hours listed on the facility information sign posted as described in §85.1003, upon payment of all fees due, presentation of valid identification (Texas drivers license or other state or federally issued photo identification), and upon presentation of:

(A) a notarized power-of-attorney;
(B) a court order;
(C) a certificate of title;
(D) a tax collector’s receipt and a vehicle registration renewal card accompanied by a conforming identification;
(E) name and address information corresponding to that contained in the files of the Texas Department of Motor Vehicles;
(F) a current automobile lease or rental agreement executed by the operator of the vehicle or a person holding a power of attorney executed by the person named in the lease agreement;
(G) appropriate identification of any state or federal law enforcement agency representative;
(H) the most recent version of a department-approved form or electronic version of a department-approved form published on the department’s website, www.tdlr.texas.gov; which the VSF must make available to the vehicle owner or person seeking possession of or access to the vehicle; or
(I) evidence of financial responsibility (insurance card), as required by Transportation Code §601.051, as an additional form of identification that establishes ownership or right of possession or control of the vehicle.

All vehicles (released and auction vehicles) MUST be driven out or towed out of the facility by a licensed tow truck.  If the vehicle is unable to be driven outside the gate, here are the options for you to retrieve the vehicle:

1. You can hire any licensed tow truck to have the vehicle removed from the facility.
2. We can offer you a consent tow quote to tow the vehicle to your destination.
3. Subject to availability, we can bring the car to the front parking lot for you for an additional cost under a consensual request.  The car must not be left unattended and must be removed immediately from the property.  *We will not be able to move vehicles to the front parking lot if they are leaking any kinds of fluids from the vehicle.*  PLEASE NOTE: We reserve the right to refuse this service to anyone at any time. We WILL NOT assist with the loading of any vehicles onto your personal trailer.

• ONLY 1 person will be allowed back at a time per vehicle.
• NO TOOLS of any kind will be allow on the property.
• NO JUMP BOXES will be allowed on the property.
• NO personal vehicles will be allowed to be driven in the storage area.
• All unclaimed vehicles left on the property will be re-impounded.

We Accept the Following Payment Types

• All Major credit/debit card accepted (The card processor charges a 4.5% convenience fee to all card payments)  PLEASE NOTE: We do not take payment over the phone. The person whose name is on the card must be present with a matching ID.
• Cash (EXACT CASH ONLY, no change or refunds for overpayments will be given)
• Comchek
• EFS Check
• T-Chek

WE DO NOT ACCEPT APPLE PAY, CASH APP, VENMO, ZELLE, OR ANY OTHER FORM OF DIGITAL PAYMENT METHODS.